Refund policy

Exchange & Returns

I am truly confident that you will love your print(s). They will uphold the test of time and they will be a statement piece for your home or office. Straight refunds or exchanges are not accepted as these are made to order prints.

The print tube shipping packaging is extremely tough and is capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.  If for some reason, it is damaged, send us clear pictures of the damaged giclee and the box. Please contact us in the first 48h of reception of your order. After 48h, we will consider the order to be to your satisfaction.

In order for this to happen, just send an email with relevant pictures and the order number to hello@capturedraw.com and we will get the replacement arranged for you right away.